Wednesday, December 9, 2009

Gichon Nightmare Part Three

So, here's the final installment- slightly anticlimactic, but some interesting things happened along the way.

To recap, I headed out to meet my Israeli neighbor in Geulah area, and from there, we would take a bus to the water company in order to sort out our various problems.

I left my house, on time, but rather late in the day- at around 4:30. The Gichon actually closes at 6:00, but I remembered from an earlier visit there that the place is still functioning, even at late hours.

I met my friend, and by the time we actually met up, it was around 5:00. We started to get nervous. After all, to take a cab would cost money, but we would probably make it on time. If we waited for a bus, we might not make it on time, but we would save money.

We started to search for a cab, but the only ones without passengers had no company sign on them. Now, I have my own policy not to take a cab without a sign, because it is possible they are an Arab- and as 2 women alone, I wouldn't want to take a taxi who wasn't Jewish. That's just my personal position on the matter.

As we were searching on the street corner, a bus with a number I recognized pulled up.

"Quick, " I yelled to my friend, "Let's get on this bus. It heads to the Gichon."

We jumped on the bus, and barely made it. And, immediately, I started to worry.
What if we didn't get there on time- all the effort for nothing.

As if the bus heard me- we had Kvitzas HaDerech- a miraculous shortening of the way. We sped through traffic, hit every single green light, and picked up minimal passengers- so by the time we got to the Gichon, it was only 5:10. Miraculous, no?

We headed inside, past the beautiful waterfall sculpture, and up to the top floor to take a number and wait.

There was practically no one there- and I started to get nervous. What if we were the only ones there, and they would close, because two people aren't enough to justify being open?
Just then, 3 families, complete with kids, walked through the door, and started taking the numbers after ours.

I went to go feed NBD, while my neighbor waited for the next available person.
When I returned, she was at the desk, and I waited patiently next to her for her case to be concluded, assuming the same person would take care of both of us.

Just then, the head of the entire office looked around, and saw me waiting.
"Come," he said, "I'll take care of you personally." When I protested that I don't know Hebrew well enough- that's why I brought along my friend- he answered with a smile. "I speak all languages- Kol Safot."

Within minutes, he understood the gist of my problem, and told me I didn't have to pay a thing- it was all a mistake. He typed the entire problem up, recorded it, stamped t, and asked me to not pay a thing until an updated and correct bill came.

I couldn't stop thanking him- he shrugged it all off. "This is my job," he said. "I'm happy to help."
I went to go check on my friend- who wasn't so lucky. She failed to negotiate a plan, and decided to come back another day.

I pointed her to the head of the office who had helped me: Efraim, and recommended she should go to him when she would come back. She agreed.

We left- and thus ends my adventure with the Gichon. Bus ride home took a nice half hour, showing that Hashem was doing miracles for me all along. After all- we only have to open our eyes to see, that everything- especially the wonderful rainfall we've been getting lately- is all from Hashem.

5 comments:

Anonymous said...

Excellent - great to see that reason has prevailed!!!
Part 4 will presumably be the arrival of the bill to confirm that the matter has concluded...
Anon613-London

kays said...

yay! Israel customer service on the mend!

itsagift said...

Wow! That is amazing!!
I'm so happy to hear that it all worked out so well for you!

And it's unbelievable to feel Hashem with you all the way - and that the bus ride was so quick on the way there! Wow.

One question I have is, why didn't your friend just speak to Mr. Efraim on the spot? Why did she decide she has to wait until the next time she comes back to resolve this???
(Okay, sorry, that's two questions :-})

nmf #7 said...

Anon613- I sure hope the matter is all concluded. Otherwise there will be a Part 5- Trip BACK to the Gichon.

Kays- Thank G-d yes!!

Itsagift- Me too. Oh, and in answer to your 2 questions- we got there so late- they close at 6- that by the time I and she were through with our respective people, the office was closing. Next time, though.

Frayda said...

glad it worked out!