Gichon Nightmare Part Three

So, here's the final installment- slightly anticlimactic, but some interesting things happened along the way.

To recap, I headed out to meet my Israeli neighbor in Geulah area, and from there, we would take a bus to the water company in order to sort out our various problems.

I left my house, on time, but rather late in the day- at around 4:30. The Gichon actually closes at 6:00, but I remembered from an earlier visit there that the place is still functioning, even at late hours.

I met my friend, and by the time we actually met up, it was around 5:00. We started to get nervous. After all, to take a cab would cost money, but we would probably make it on time. If we waited for a bus, we might not make it on time, but we would save money.

We started to search for a cab, but the only ones without passengers had no company sign on them. Now, I have my own policy not to take a cab without a sign, because it is possible they are an Arab- and as 2 women alone, I wouldn't want to take a taxi who wasn't Jewish. That's just my personal position on the matter.

As we were searching on the street corner, a bus with a number I recognized pulled up.

"Quick, " I yelled to my friend, "Let's get on this bus. It heads to the Gichon."

We jumped on the bus, and barely made it. And, immediately, I started to worry.
What if we didn't get there on time- all the effort for nothing.

As if the bus heard me- we had Kvitzas HaDerech- a miraculous shortening of the way. We sped through traffic, hit every single green light, and picked up minimal passengers- so by the time we got to the Gichon, it was only 5:10. Miraculous, no?

We headed inside, past the beautiful waterfall sculpture, and up to the top floor to take a number and wait.

There was practically no one there- and I started to get nervous. What if we were the only ones there, and they would close, because two people aren't enough to justify being open?
Just then, 3 families, complete with kids, walked through the door, and started taking the numbers after ours.

I went to go feed NBD, while my neighbor waited for the next available person.
When I returned, she was at the desk, and I waited patiently next to her for her case to be concluded, assuming the same person would take care of both of us.

Just then, the head of the entire office looked around, and saw me waiting.
"Come," he said, "I'll take care of you personally." When I protested that I don't know Hebrew well enough- that's why I brought along my friend- he answered with a smile. "I speak all languages- Kol Safot."

Within minutes, he understood the gist of my problem, and told me I didn't have to pay a thing- it was all a mistake. He typed the entire problem up, recorded it, stamped t, and asked me to not pay a thing until an updated and correct bill came.

I couldn't stop thanking him- he shrugged it all off. "This is my job," he said. "I'm happy to help."
I went to go check on my friend- who wasn't so lucky. She failed to negotiate a plan, and decided to come back another day.

I pointed her to the head of the office who had helped me: Efraim, and recommended she should go to him when she would come back. She agreed.

We left- and thus ends my adventure with the Gichon. Bus ride home took a nice half hour, showing that Hashem was doing miracles for me all along. After all- we only have to open our eyes to see, that everything- especially the wonderful rainfall we've been getting lately- is all from Hashem.

Gichon Nightmare Part Two

So, I'm sure you are all eagerly awaiting this next installment (I mean, who wouldn't want to know about my water problems?! :D) of the Gichon Saga. Here goes:

I called up my Israeli-American friend, and asked her what she recommended to do about my 1,450 shekel bill for 10 days of water usage. (Gulp.)

Considering that an average bill is anywhere from 90-200 shekel for 2 months, that bill was way over my head. She mentioned to me that she had a problem with her water meter as well.

You see, my wonderful friend has 7 children. And, she is Israeli-American, and uses water, well, if not frugally, but not wastefully. She had recently moved into her brand new apartment 5 years ago, and was pleased as punch. (Anyone knows where that expression comes from?)

Yet one day, this year, she got hit with a gigantic (much more gigantic than mine) bill from the Gichon, with no explanation.

She called them up, and they told her this story. You see, when the apartment was built 5 years ago, her water meter number and her neighbor's water meter number, got mixed up. So for 5 years, her neighbor has been paying her water bill, and she's been paying her neighbors. When one month, the neighbor's (that's really my friend's bill) got too high, the neighbor called up the Gichon. And, the Gichon investigated, and found out about the switcheroo.

So, they were billing my friend for 5 years of extra payments. In one lump sum. Gulp is right.

She offered to me to join me in my trip to the Gichon, to not only help me out with explaining my problem, but to try to work out some sort of payment plan for the money she owes them as well.

We agreed to go in the late afternoon, as the Gichon is open at 6.

To be continued....

Gichon Nightmare Part One

Excitedly, I pulled out from my mailbox my first ever Gichon (water company) bill, with my name on it, in our new apartment.

I saved the special news for my husband, and greeted him with it at the door.

"Open it", I cried, waiting for the news about how much water cost us this month.

He peeled open the familiar blue and green envelope, interestingly made like all Israeli envelopes are, and looked at the name.

So far, so good- it was my name. That's thanks to heading all the way down to the Gichon offices in order to switch the name on the bill to our name, as we moved into our new apartment.

Then came the actual amount.

Let's be nice. I don't use that much water in 6 months, let alone in 10 days. And, with that wonderful old water tax added on for Machir 3 (The water in Israel is billed in a specific way. I will try to explain in another post.) we were in interplanetary orbit with the sum listed on our bill.

It must be some mistake. I was in shock. Husband was too. At this rate- oil, and for that matter, silver, would be less expensive than water.

We resolved, first thing, to call the water company the next morning, and try to resolve the bill.

Well, after 45 minutes of waiting on the phone line, I finally got them to admit it was a mistake.

After all, how could a young couple, with one child, use 40 cubes of water in 10 days! (See how severe that bill was!)

Now, I have to head down there and prove that it was a mistake.

Wish me luck- I'll keep you updated on this saga.